by: David Armano
Well, today I got to attend the Forrester “Humanizing The Digital Experience” event. Actually, Margaret—one of my colleagues couldn't make it today, so I went in her place. That’s right, I was the guy with the dark hair, rectangle specs and “Margaret” on my name tag. Yeah, I got a few looks. Well, only in the morning—the kind folks at Forrester reprinted a nametag for me.