customer experiences

Maeda Talks Design With Wired

by: C. Sven Johnson

Nice interview with John Maeda over on Wired (Link). I particularly liked this exchange because he’s saying the same thing I’ve been saying elsewhere:

Continue Reading

What's After What's Next?

Continue Reading

Give Me Some Sugar

Continue Reading

Kraft seeks Ultimate boost | Chicago Tribune

by: David Polinchock

The Chicago Tribune has a good article about the new Kraft pizzeria opening later this month in Chicago for DiGiorno Ultimate. In discussing the new product line, here's what Kraft had to say:

Continue Reading

Starbucks: Survival of the Most Innovative

by: Dominic Basulto

The now-infamous leaked Starbucks memo from Chairman Howard Schultz, in which he deplored the growing commoditization of the Starbucks brand, is continuing to generate commentary on the official Starbucks Gossip blog.

Continue Reading

SNOOTS ONLY By SUZANNE KAPNER - Business - New York Post Online Edition

by: David Polinchock

I was going to write about this maybe being a NY thing, but then I thought about a small jewelry store that I went into in Cusco, Peru, where the owner of the store met you at the door, read your aura and then decided if you could come in or not. And yes, we ended up spending about $300 there!

Continue Reading

JetBlue: The rise and fall of an innovator

by: Dominic Basulto

The past two weeks have been rough for JetBlue. Just before Valentine's Day, the snow and ice that swept through the Northeast paralyzed the airline company's operations in New York, leaving customers stranded on planes for up to 10 hours at a time.

Continue Reading

CMPAA | Stop Pre-Movie Commercials! - Theater ads.

by: David Polinchock

Wow. Now this is taking a stand. You can actually print a sign for your seat that says:

"This patron is avoiding cinema advertising and will return when the feature begins."

Continue Reading

The Future of Customer Experience Management

Christopher Meyer and Andre Schwager’s February 2007 Harvard Business Review article “Understanding Customer Experience” brings, perhaps for the first time, the topic of customer experience management (CEM) to the senior management plane. While, overall, the article is quite good, one thing stuck out like a sore thumb — the authors’ definition of the term:

Continue Reading

Meet Ed: Experience Diamond

Continue Reading
Subscribe to RSS - customer experiences