custome experience

The 10 Commandments of Customer Experience

I originally wrote today's post for Clicktools. It was published on their blog on June 7, 2016. I've made slight modifications.

Are you following the 10 Commandments of Customer Experiences? Or is it time for a confession?

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CX Journey™ Musings: No #CX Budget? No Problem!

No customer experience budget? No problem!

As a follow-on to my post earlier this week about companies having no budget for customer experience improvements, I thought I'd compile a few ideas on how to move beyond the "no budget" excuse and make improvements that cost little to nothing.

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Calling Forth The Best From Folks Working For You

“I like coming here!”  was confessed with a smile. The speaker?  A highly skilled professional who is undertaking a major refurbishment project for me in my home.

It hit me that this is the fundamental ask. Every professional including those who deal directly with customer and shape the customer experience is looking to feel-think “I like coming here!”

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