consumer generated

First Direct Creates Customer Recommendations Community

by: Chris Lawer

First Direct, a progressive UK bank, pushes further ahead with its customer advocacy strategy by creating Little Black Book - a recommendations site for First Direct customers to post tips and advice on restaurants, travel, shops, people, reliable builders, money-saving tips etc. etc.

recommendation peer-to-peer customer advocacy consumer generated Chris Lawer

Web20 Puts Production in Hands of Many but Rewards in Hands of Few

monetisation consumer generated Web 2.0 Lynette Webb

Unsung Ideas #8

by: Iqbal Mohammed

Technology changes things. Most of the time in expected, pleasant ways. But sometimes, in more unexpected ways and often accompanied by Richter-9 rude shock.

BBC photos online crowdsourcing consumer generated Iqbal Mohammed

What to Do When Fans Post Live Videos

by: Nancy Baym

Prince may be eagerly suing everyone who posts live videos of his shows on YouTube, but the Swedish label Songs I Wish I Had Written, headed by Martin Thörnkvist, one of the leaders of music-business think tank The Swedish Model, is taking the opposite strategy.

YouTube music fans copyright consumer generated Nancy Baym

Growing up Assuming You Can Publish is Going to Make People Different

by: Lynette Webb

Quote is slightly paraphrased from an article Russell Davies wrote about Clay Shirky’s book “Here comes everybody”:

social media communication Lynette Webb media consumption consumer generated

Crowdsourcing and User Generated Firings

by: Roger Dooley

Crowdsourcing has occasionally been an alternative to doing things the old-fashioned way by, say, paying an expert. While many indirect effects of crowdsourcing exist, there has been little direct impact on employees within a given organization.

Roger Dooley people crowdsourcing strategy consumer generated Wikipedia

Metallica Admit Some Blunder, Blunder Anyway

by: Nancy Baym

Metallica have offered a rationalization for demanding that those invited to a listening party take down the reviews of the album they wrote. Oops, just some underling’s dumb move, honest. On Metallica.com, they write:

Nancy Baym Metallica reviews music fans consumer generated

EMI vs Cricket Fans

by: Nancy Baym

The Serenity and ABBA cases may have been resolved, but as far as I can tell, this Cricket fan site is still under threat of legal action from EMI. The crime? Altering lyrics to copyrighted songs for parodies included in a free booklet”

fansite cricket copyright EMI music consumer generated Nancy Baym

Universal vs. Serenity Fans

by: Nancy Baym

Back in October a Serenity fan site got not just a cease-and-desist letter, but also a PAY UP NOW demand from Universal Studios, apparently for violating copyright in t-shirts being sold through the site.

fansite copyright Serenity music Nancy Baym consumer generated Universal

The News Blogger Who Rules

by: Nancy Baym

The New York Times ran an article this week about a phenomenon I’d entirely missed: the 21 year old blogger who has become the go-to source about the TV News industry. We don’t normally think of news junkies as fans, but how else to describe reminiscences such as this: