We're proud to announce that from now on Futurelab is officially present in the Spanish cities of Barcelona and Valencia in the persona of David Costa and Juan Alegre.
Both gentlemen will act as Futurelab Customer Strategists in the Spanish market. In doing so, they will enrich Futurelab's propriety approach to customer-centricity, with their own, extensive experience in the field.
Alain Thys customer centricity customer experiences David Costa Futurelab Juan Alegre NPSFuturelab is a strategy boutique that wants to make the world a more customer-friendly place. Not only because this is a nice thing to do, but because we believe that customer-centricity is the most profitable path to growth for anyone.
So we help you better connect the way you sell, market, innovate or operate to the true needs of your customers.
We do this through:
FuturelabIf you’re a Flipboard user like me, you probably appreciate the ability of this remarkable iPad application to turn Twitter and Facebook feeds into a quite readable magazine. But you may also have wondered how you can tweak it to become even more relevant.
After all, subscribing to a list of Tweeters with an interest in vintage clothing, does get you updates on that rare outfit by Chanel, yet also about the fact that a Tweeter’s dog has done doodoo on the carpet.
@Futurelab Alain Thys flipboard iPad Twitter FuturelabWhile everyone is probably happy that the volcanic ashes have subsided, at Futurelab we want to keep throwing new ideas in the air. That is why today we are once again proud to announce a new contributor to our blog.
Alain Thys digital strategy Futurelab Neil Perkin social technologiesIt’s that time of the year again where everyone makes lists and hitparades. We don’t do too many of them, yet the Futurelab 100, always brings interesting insights into the ways Interbrand’s most powerful brands are relevant online (or not?).
brands Futurelab Futurelab 100 Interbrand onlineWe’re starting to experiment with something new at Futurelab which should make Chris Anderson proud. In the past, we have occasionally published reports on the things that were wrong in an industry or situation. But we got frustrated at ourselves because we felt like we were telling the patient that he was ill, yet didn’t provide the medicine. Especially as – because of all our research work and projects – we are sitting on more of that medicine than we can process.
Alain Thys Futurelab mobile mobile retail opportunities profit reportThese are exciting times. Sure, we have a recession, and there is the looming threat of inflation, unemployment and further value destruction. But all these clouds are also lined with opportunity. The opportunity to change the way we work. To set things right.
Alain Thys Futurelab innovation marketing marketing change strategy
