Net Promoter® System

Futurelab associates have worked on some of the world's largest Net Promoter projects in Europe, Asia and North America.  They learned the Net Promoter Score (NPS)® practice in the trenches.  Many have completed this knowledge with a formal certification(*).

If you wish to use the Net Promoter System to rally your organisation around the customer, we can support with:

• Net Promoter Economics, to make the business case for a customer-centric approach.
• Net Promoter Health-checks, to assess the state of your NPS programme and identify improvements
• NPS Proof-of-Concepts, to take those first little steps with the Net Promoter System
• Closed-loop action programmes, to ensure that the NPS data you gather is acted upon
• NPS benchmarks, to evaluate your strengths and weaknesses against the competition
• Promoter activation, to move beyond fixing what's wrong and build a promoter base that carries your business.

In short, we can assist you with every aspect of your Net Promoter programmes, and make sure it delivers the financial, organisational and competitive results you seek.

For an informal chat about our Net Promoter services, please feel free to get in touch any time.

Net Promoter, NPS, Net Promoter System and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

(*)Net Promoter Customer Loyalty Certification organised by Satmetrix Systems.