Futurelab associates have worked on some of the world's largest Net Promoter projects in Europe, Asia and North America. They learned the Net Promoter Score (NPS)® practice in the trenches. Many have completed this knowledge with a formal certification(*).
If you wish to use the Net Promoter System to rally your organisation around the customer, we can support with:
In short, we can assist you with every aspect of your Net Promoter programmes, and make sure it delivers the financial, organisational and competitive results you seek.
For an informal chat about our Net Promoter services, please feel free to get in touch any time.
Net Promoter, NPS, Net Promoter System and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
(*)Net Promoter Customer Loyalty Certification organised by Satmetrix Systems.