Net Promoter® Quickchecks

We immerse ourselves in your Net Promoter reality and within 15-30 days provide recommendations to improve the success rate of your initiatives. 

Specifically, we help you:

  • Ensure your NPS data gets acted upon.
  • Better engage your employees with NPS.
  • Roll out NPS across countries and markets.
  • Getting maximum value from the promoters your business already generates.

The process

Each quickcheck follows a proven, scenario that leverages the experience of our advisors:

  • We talk to key stakeholders and review your existing processes, structures and information.
  • Based on our findings, experience and (desk) research we formulate suggestions for improvement and innovation.
  • We report on our recommendations during a one-day work-session with your team, in which we help you formulate key actions for progress
  • We establish a follow-up process to provide additional support during the first phase of implementation.

Do get in touch

If you would like to learn more about any of these quickchecks, or would like to have broader conversation on the topics of NPS and customer-centric marketing, do get in touch for an informal chat.

 

Net Promoter, NPS, Net Promoter System and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

(*)Net Promoter Customer Loyalty Certification organised by Satmetrix Systems.

 

Image (cc) Tom T.

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