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An ever increasing number of companies are implementing the Net Promoter System as a method for driving customer-centricity. But even though the NPS approach appears seductively simple, it requires attention at ever level of the organisation. A well-executed Net Promoter programme can drive growth and profit. One that is badly implemented, only creates cost and disillusionement.
A one-day 'action seminar'
Since 2007, our advisors have worked on some of the largest NPS implementations in the world. Their experience is bundled in this seminar, offering you a great opportunity to explore the topic and determine which parts of Net Promoter work for your business, and where you will struggle.
Specifically we will work with you to review the:
This seminar will thus leave you with a clear picture whether NPS is right for your business, and what you should do to get started.
Who will benefit most?
This seminar is best suited to executive, marketing, sales and service teams who wish to efficiently explore the concept of NPS for their company.
If you would like more information about the format and content of this seminar, we look forward to hearing from you. Please note that in addition to the in-company version, we also provide individual executive briefings and occasionally public events on the same topics.
Net Promoter, NPS, Net Promoter System and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Image (cc) Yoppy