Getting More From NPS

Many companies have implemented NPS in parts of their business.  But sometimes the metric isn't delivering all the results that were expected.  Or it is performing to satisfaction, but the internal "wow" is missing. 

In these cases, typically, a key factor for Net Promoter success has been overlooked, leaving people with the sentiment "so we have a score ... now what?"

A one-day 'action seminar'

If you feel your Net Promoter programme should be delivering more than it does today, this seminar can be a practical way to identify opportunities and actions for improvement. 

During an initial immersion in your business, we assess your Net Promoter efforts and design a customised seminar which:

• reviews the strengths and weaknesses of your NPS programme (compared to best practice)
• provides inspiration and suggestions for improvement
• helps your team brainstorm, organise and prioritise actions to achieve 'the next level'
• develop a pragmatic roadmap to NPS excellence

By tailoring the content of the seminar to the specific needs and challenges of your industry and business, all the action plans that emerge will be ready for implementation.

Who will benefit most?

This seminar is designed for the teams that are in charge of the NPS programme in your business and/or the executive team sponsoring them.

More information

If you would like more information about the format and content of this seminar, we look forward to hearing from you.  Please note that in addition to the in-company version, we also provide individual executive briefings and occasionally public events on the same topics.

Net Promoter, NPS, Net Promoter System and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

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