Monthly blogs archive

20 Technology Trends for 2013

Frog Design has graciously shared their 20 technology trends for 2013, which includes the usual suspects such as mainstreaming of 3D printing and the further humanising of technology. No big surprises, but still a good read anyway. Enjoy!

Comments (0) • Posted on on 29 December, 2012 - 20:20

brian ling tech trends design

Why 2013 Will Look Like 1613, And What It Means For Marketing

Unrestrained commerce. Soapboxes for every possible voice. Loud, endless arguments. False identities. Hidden agendas. Regulators chasing after the latest innovation. People thrown together in explosively novel, sometimes threatening ways, in a place where the rules of normal society don’t seem to apply.

Comments (0) • Posted on on 29 December, 2012 - 20:14

Jonathan Salem Baskin marketing

Customer Experience Lessons from The Voice

The third season of the hit series The Voice just ended this week, and I've been sitting on a blog post for my "Customer Experience Lessons... " series since the previous season. For obvious reasons. I started to create my own TV series about The Voice (of the Customer) for the post; that didn't quite work but isn't dead yet! I've rewritten the post three times! Here's what I've ended up with.

Comments (0) • Posted on on 24 December, 2012 - 14:12

Annette Franz Gleneick customer experience music television The Voice

Ten things businesses should know about what innovation is and isn’t

Innovation is a common topic of debate and strategies in most businesses (be they new or well established). In the current economic climate, and with the huge potential of the likes of social media data, brands are increasingly looking at innovation (large and small) as a way to beat the competition.

Comments (0) • Posted on on 20 December, 2012 - 18:49

FreshNetworks innovation marketing social media

Should Publishers Refocus on ARPU?

Newspaper and magazine publishers (and other media owners) typically run their businesses based on segmented revenue streams such as circulation, advertising, promotions and so on. The revenue streams often report vertically, ensuring that the focus is on vertical strategies and execution first, and horizontal second. But could it be the right time for publishing businesses to refocus around a central guiding metric such as average revenue per user? Here's five reasons why that might be a good idea:

Comments (0) • Posted on on 18 December, 2012 - 20:40

publishing Neil Perkin revenue models

Can Shell’s 'stress nexus' change the conversation about natural resources?

When the opportunity presented itself to interview a senior executive from one of the world’s major oil companies, my initial inclination was to pass. I’ve watched oil companies enter and exit the global sustainability scene over the past 25 years, and I haven’t been impressed.

Comments (0) • Posted on on 18 December, 2012 - 20:32

green Shell Joel Makower environment food water oil development

The Kinder & Braver World Project: Research Series – Eight Papers on The Role of Youth Organizations and Youth Movements for Social Change

The Berkman Center for Internet & Society at Harvard University is pleased to announce the publication of eight new of papers in The Kinder & Braver World Project: Research Series (danah boyd, John Palfrey, and Dena Sacco, editors) as part of its collaboration

Comments (0) • Posted on on 18 December, 2012 - 20:26

danah boyd social movements youth

Six Social-Digital Trends for 2013

Originally published in Harvard Business Review.

It's that time of year again — time to take a stab at what's going to matter in the year ahead as technology continues to influence how we work and live. In previous years, I've looked at trends under the "social media" lens because that has been the major disruptive force, creating both opportunities and threats. This year, I'm using the umbrella term "social-digital" to broaden the focus. First, a quick re-cap from last year:

Comments (0) • Posted on on 17 December, 2012 - 12:46

content cyborg data David Armano digital sensory intelligence smobile social social commerce trends

40% of shoppers would spend more if offered a better customer experience

Getting the customer experience right is becoming increasingly important as a way of gaining consumer trust and their business. This is something that applies as much to online as physical channels.

Comments (0) • Posted on on 17 December, 2012 - 12:29

Dick Stroud customer experience 50plus shopping Oracle research

The Branding Secrets Of The Rolling Stones

The Rolling Stones will stream the last performance of their One More Shot tour tomorrow night via Pay-Per-View. Conservatively estimated to be their 41st tour, not counting endless small or local shows like the practice gigs they played in Paris as prep for this go-around, the band has been playing together for 50 years.

Comments (0) • Posted on on 14 December, 2012 - 19:43

branding Jonathan Salem Baskin rolling stones

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This blog reflects the personal opinions of individual contributors and does not represent the views of Futurelab, Futurelab's clients, or the contributors' respective employers or clients.

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