Thanks to rapid advancements in artificial intelligence and computer processing ability, machines are now evolving faster than humans. At some point within the next decade, according to proponents of the Singularity, machines will become so intelligent that they will start making decisions for us in ways that we could never imagine or understand.
This chart published over on The Atlantic shows how out of kilter the US is in not requiring companies to give their staff paid annual leave. Almost worse than that is the fact that, according to a JetBlue/Harris Interactive study, no less than 57% of Americans ended up not using all the holiday time they were actually given in 2011.
In this post I wish to respond to the assertions made by Sampson Lee in Customer-Centricity Is Not The Solution; Its The Problem. If I understand it Sampson is asserting that pursuing the path of customer-centricity is the road to ruin and his logic is as follows: