Can you believe how quickly this year has gone by? And that it's time to start thinking about what the focus will be in 2014?
The crazy thing is, as I look back at what I proposed as challenges for 2013, I wonder how many of them have actually been addressed or executed? I think companies still have their work cut out for them, but as the world turns, so arrives 2014. And with the new year come new trends that companies must try to keep up with.
A few days ago, I was sent a list of 14 Brand Trends for 2014, as proposed by Robert Passikoff with Brand Keys. I thought there was an interesting mix of items that cover experience, marketing, data, digital, and more - interesting enough to share with you. Personally, I'm encouraged by this (as Robert notes): In numerology, the number 14 is associated with forward movement, new methods of experience, opportunity, and personal engagement, a good omen as to the course the world of consumer outreach and brand marketing will follow next year.
You can't argue with forward movement!
Without further ado, here are the 14 trends.
1. Consumers Expect More: Over the past five years, consumer expectations have increased on average by 20%. But brands have kept up only by 5% annually, a big gap between what's desired and what's delivered. The ability to accurately measure real, unarticulated expectations, will provide significant advantages to brands that can engage and delight.
2. Attention Must Be Paid to Brands: With increased expectations will come a greater sense of product and service commoditization. You may be known, but you need to be known for something meaningful and important to consumers.
3. Category is King: Brands will stop trading away category-specificity for cross-category generalities in how they target, strategize, and execute content. To engage smarter, high-expectation consumers, brand wills need to be smarter about specific category values they can leverage and own.
4. Brands Will Get Emotional: Values that drive the decision process to select one brand versus another has become more emotionally-driven. In most categories the rational aspects are price-of-entry. Successful brands will need to identify what emotional values exist in the category in which they compete, and utilize them as a foundation for meaningful differentiation.
5. Real Brand "Engagement" Defined: For too long, engagement has been associated with consumer attention levels. Successful marketers will link "engagement" to how efforts increase how well the brand is perceived versus the Category Ideal, and a metric that correlates highly with loyalty, sales, profitability, and lifetime value.
6. Targeting Becomes Personal: With consumers craving - and expecting - more, and with more customized and personalized products, services, and experiences, brands that better respond to real consumer expectations will find consumers engaging with brands that are able to personalize messaging and outreach.
7. Digital Done Right: With digital diversification getting bigger and with more channels appearing each quarter, brands are going to shift from "Should I be here?" to "What should I do now that I am here?" Success will be linked not to outreach alone, but to how well the brand can differentiate itself and the levels of emotional engagement it can create.
8. Content Is King, Too: Content marketing will become a specialty unto itself and tools like the Digital Platform GPS will optimize placement and help brands distinguish the difference between paid, owned, and earned media. This will become more important when it comes to dealing with issues related to contextual relevance and strategically navigating brands in digital space.
9. Mobile Optimized: In 2011, Brand Keys trends identified that mobile would move mainstream, and it has. For 2014, brands will need to adapt strategies and delivery mechanisms, content, and flow of communications to match increased consumer multi-tasking and multi-screen behavior.
10. Fewer Tedious Texts: Consumers, having become more visually literate, will move from text outreach to more image-based connections. Visual content will become more important in creating successful viral marketing campaigns, with brands becoming more attentive to image-sharing initiatives and platforms.
11. Micro Becomes Mainstream: Micro videos will continue to rise in popularity and use. Metrics will move away from number of views and toward real brand engagement (see Trend #5). Watch for more :06 and :12 videos to accommodate different digital delivery platforms and increasingly shorter consumer attention spans.
12. Integration Intensification: Brand marketing and digital budgets will fuse as teams work jointly and cross-silo. Multi-platform traditional and digital models will require social media integration into all marketing efforts, with responsibilities extended to customer experience, design, sales, and product development.
13. Data Deceleration: Data aggregations for traditional and digital will become more integrated and streamlined, allowing brands to better separate the "wheat from the chaff." Big Data will actually get smaller and more compact. And more useful.
14. The Funnel Flattens: What used to be a "purchase funnel," which became a "path-to-purchase," will become a "multi-path-to-purchase" and will become extraordinarily category specific. Content and value communication with the right platforms in the right way will become the only way to create emotional engagement - and profitability - with brands.
Which one is your favorite? Without a doubt - and no surprise here at all - mine is #2.
It's a new world out there, and companies must keep up with the trends. As I said to my kids the other day as we were talking about school and homework: You can't keep doing what you've been doing if it's not getting you the results you need or getting you where you need to be. This applies to companies, as well, as we move into 2014. If you're not keeping up - nay, staying ahead - of it all, you'll soon find yourself at the end of the pack, wishing you had.
There are three kinds of people: those who make things happen, those who watch things happen, and those who wonder what happened. -Nicholas Butler Murray