The first issue of our magazine CC-I3 is completely dedicated to ING Insurance International's journey to customer-centricity.
Learn about their experiences through the eyes of their people.
Mass affluent consumers are one of the most attractive, but also underserved segments in financial retail.
This paper explores how customer-centric banks and insurers can profitably capture their loyalty.
Many organisations lack the mechanisms to pro-actively manage a multi-channel customer experience.
We can help you hard-wire customer thinking into your business so it "gets it right" when it matters.
The Net Promoter System can add tremendous value, but only if it is implemented correctly.
We can help you to make sure that your NPS programme drives action in your business and improves your customer's experience.